FAQ

Most frequent questions and answers

About Axis

SW FLORIDA OFFICE:
239-997-2947

SOUTH FLORIDA OFFICE:
954.414.9525

Email us at: Customer Support

Founded in 2003 Axis is a full-service low voltage contractor, Automation, and Audio/Video Distribution experts our offices are in Fort Myers and Fort Lauderdale and we can be reached at 239-997-2947 or 954-414-9525
Hours: 8:30 – 5 pm M-F

DIRECTV

Learn how to troubleshoot DIRECTV error code numbers and messages.

CLICK HERE >

DIRECTV HELP Website Help >

Bill & account – 800.531.5000
Every day, 8 a.m. – midnight ET

Technical support – 800.531.5000
Available 24/7

Get help troubleshooting your DVR or receivers.

TV Issues

  1. Make sure your the video source on your TV (cable/satellite box, streaming device, or antenna) is on and that your cables are connected securely and properly.
  2. On your TV remote, click the Input or Source button to see if there’s a signal coming from another source connected to your TV, such as a streaming player or game console. If you can’t find a signal or picture or any other port , go to the next step.
  3. Reset the video source and TV by unplugging both of them for about 10 seconds. You can also unplug the HDMI cables. Then re-plug everything and reconnect your cables.
  4. If none of the previous steps work, it is possible that your connected device is the problem.
  • Check to make sure the power cord is securely plugged into your wall outlet or power strip. Also check that the power strip is securely plugged into the outlet. Make sure your power strip/surge protector is either functioning or has not tripped by replacing it with either a new one, or plug your TV directly into a known working outlet to see if this corrects the problem.
  • Check that your remote controls batteries are in working order or that it is charged.
  • Try turning the volume up or down or accessing the TV menu. If you can see the volume change or the menu on the screen but the screen is still black, your TV is on but you you may be having an issue with your device (blu-ray, roku) and not the TV. Remember to check and replace all HDMI cables to be sure.
  • Make sure the cables and cords are attached securely to both TV and device.
  • Reboot your Device/Streaming box and see if that corrects the problem.
  • Switch to a different source on your TV (HDMI1, HDMI2). If the TV is still flickering, you could have an issue with your TV itself and need maintenance. Contact your TV manufacturer for help to get started.

OTA/TV Antenna

Cutting the Cord has benefits that go way beyond saving money.

Recent studies have shown that over 90% of the US population is within range to stream free over-the-air HD television.

The average US household’s cable bill is 123. This means you can save over 1,400 a year by simply dropping Cable TV.

Cable companies are allowed to downgrade their service by 30% to save on transmission costs. OTA doesn’t have this problem.

Outdoor Amplified Digital HDTV Antenna – 150 Miles Range – 360° Rotation.

This outdoor HDTV antenna is designed to receive digital TV UHF/VHF signals while providing high quality HDTV picture. You can enjoy high definition television without the high cost of cable or satellite. With a built-in rotor, Turn a full 360 degrees using the infrared remote control.

Note: TV signal reception is immensely affected by the conditions such as antenna height, terrain, distance from broadcasting transmission antenna and output power of transmitter. Channels you can watch may vary depending on these conditions.

WARNING: For this HD Digital TV Antenna, Sold by pbd is the ONLY Official Seller, anyone who sells under this listing is not authorized, please stay away those fake sellers and scammers to secure your own interests.

Features:

  • Easy-to-follow user manual for perfect and Easy Snap-On Installation
  • Built-in Low-Noise and High Gain Amplifier
  • Built-in motor turns the antenna 360 degrees | Motor turns in both directions to avoid tangles
  • Wireless remote controller
  • Control Box with Dual TV Outputs is included
  • Recommended to be mounted 30 feet above ground

ENJOY LIFETIME 4K & HD TV FOR FREE

AVR

(DENON)

  1. We both know that your main remote is unmuted, so I wont suggest that 🙂
  2. First thing, try a different source and see if you have sound. If you do, then it is specific to the device you were using. If that device has it’s own remote, make sure it isn’t muted. Too many remotes can get confusing. If that source is the only one still not getting sound, it could be your device.
  3. Make sure your cables are connected and secure. You may want to switch out an HDMI cable with a newer one to make sure that isn’t causing the issue.

Denon AVR Troubleshooting >

Cameras/ Surveillance

(HIKVISION and ELAN Products)

Try these first:

  • Verify camera power and connection
  • Check username / password
  • Upgrade firmware
  • Reboot camera
  • Check Cables
  • Factory reset camera
  • Call manufacturer / monitoring provider for support

Go to the HIKVISION Support Center

Elan Support Downloads

Commercial Sound

Denon General Customer Service
Phone: 800-497-8921

Customer Service Hours

Monday to Friday: 10 AM to 6 PM
All hours are Eastern Standard Time

Permitting

In most cases, if you are building in Florida or Ga, on new construction and in retrofits of an existing building, a permit is required. Please check with your local building departments.